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How to build good relations with your customers

Luba Andreeva

What differentiates a successful online store from the rest is effective communication with customers. Why is it essential? Every customer is the goal of the business owner. They are matter most. To increase the customer base, you should listen to your customers, envisage their needs and wants. Want to turn your business to the next level? Customer communication is the key solution on the way to success. If you get feedback from the customers and establish customer loyalty, a satisfied client will tell and recommend others to your store, services, and products. A happy customer is the best ad for your online store.

How to build good relations with your customers? Well, it is a long-lasting process. Small-scale companies can reach customers at a more personal level, thus, building stronger relations with consumers. If you want to have a strong customer base, build it from the first day of your company’s existence. Creating customer relationships, you need:

  • Communicate with consumers. You should find out what your customers need and proof that you can satisfy their needs. The best idea here is to teach your support team to communicate effectively. Check that your employees usually a response to the emails and chat messages.

  • Ask for either good or bad feedback. It helps to understand your customers and fix various problems. Following this advice, you will be able to find the best solution to the customer problems and improve your workflow and services provided.

  • Respond quickly. If you ask for feedback do no addressing for concerns, you damage your brand’s reputation. Polite respond to negative feedback shows you as a professional merchant.

  • Connect with customers. Use social networks and online tools to reach your audience.

All business owners strive to do everything to have a conversion rate as high as possible. Different online conversation tools like live chat integrations, chatbots, emails, and others are a great way to boost conversion.

Why does your online store need a live chat? Many customers like this source of connection. Its main benefit is high speed. If you are a customer and have some problems like you can find a product, don’t understand how to order goods, or you want to get info about discounts – use a live chat. You don’t need to keep a phone for a long time waiting for the response. Customers can continue surfing the Internet while waiting for an answer from a support team. Besides, many consumers, especially Generation Z, prefer to order goods and clarify various issues through live chats and decline to order things of services if an online store doesn’t offer such function. So, using a live chat, you can attract the biggest generation.

Ecommerce developers offer lots of live chat solutions. One of the leading solutions for your successful communication is Pure Live Chat for Magento 2. It is an ideal way to connect and encourage customers to contact you. Using the chat, you will increase the loyalty level of your customers, and reply to them as quick as possible. Its key features include:

  • A fully customizable chat window

  • Collection of additional info about the customers

  • Multi-chat support

  • Chat with site visitors

  • Chat history and many more.

Pure Live Chat is an ideal solution for your online store. Need it? Contact BelVG to get and install this integration on your website. We also offer lots of Magento 2 extensions which you can observe on our official store. For more, visit our store and improve your customer experience with BelVG.