Why You Should Properly Check People Out Before Hiring Them
Whenever you hire staff for your business there is huge importance on getting the right person for the job. The process should be rigorous when you check people, interview people and consider them for the position, if not then you will run the risk of further problems down the line. Great staff and high-quality customer service is what makes a company successful, which is after all what we are all striving for. If your recruitment process is not up to scratch, here are some of the issues which you could be running into.
Loss of Customers
Without customers, there is no business so you must ensure that they are treated well and given the absolute best service which you can. The last thing that any company needs is to give out a refund or have to apologize to a customer because of poor service. This can be resolved in two ways, the first is to ensure that you have the right people for the job first time, and the second is that new staff are given the best training in order to keep your customers happy.
Re-hiring
If you don’t hire the right person the first time, then even after they have had the training they may very well not be up to the task. If this is the case then you will have to go through the long and drawn out process of firing someone, and then start the entire recruitment process again. The result of this is a loss of time and money, both things which are absolutely invaluable to a business.
Damaged Reputation
If you have a poor member of staff or even a member of staff with a vendetta, then you can run the risk of greatly damaging your business. Businesses rely on their rating with the BBB as well as reviews on sites like Google, a bad review or a social media comment can severely damage your reputation. Given that customers base their loyalty on a reputation, it is vital that they believe your business to offer high-quality products and great service, and not think that you are running some kind of scam or dodgy operation. To avoid all of this you must invest in the right staff first time.
Loss of Money
What all of this leads to, a poor reputation, disgruntled customers etc, is ultimately a loss of money. Without money coming into the business, many companies will be forced to fold and whilst this may sound extreme based on a single member of staff, if your recruitment policy isn’t right, then you could end up with a number of poor staff which will contribute to your downfall.
Make sure that from the very beginning of your recruitment campaign, that you properly vet, check and rigorously interview your new candidates, to ensure that they are just what your company is looking for.
Boris Dzhingarov graduated UNWE with a major in marketing. He is the founder of ESBO ltd a brand mentioning company. He is also passionate about meditation and healthy living. You can find articles on such topics at his spiritual blog Dzhingarov.com.